Refund & Cancellation Policy

Unless otherwise noted, the following refund and cancellation policy applies:

Activities & Programs

Refunds for activities and programs must be requested a minimum of seven (7) days prior to its start date to receive a full refund or account credit. If a refund is requested, a $5 administration fee will be charged. The administration fee is waived if an account credit is issued. If a refund is requested within seven (7) days of the activity or program start date, an account credit may be issued (see section below on account credits).

No refunds or credits will be issued if the refund request is submitted after the first session of an activity or program unless specific circumstances stated in writing, warrant further consideration.

Passes & Memberships

Punch passes, 1-Month & 3-Month memberships are non-refundable. Cancellation of annual memberships is permitted, but will result in a charge, or a pro-rated refund, accounting for one additional monthly payment of the originally purchased membership.

Facility Rentals*

Refunds for facility rentals must be requested a minimum of seven (7) days prior to the day of the rental to receive a full refund or account credit. If not requested seven (7) or more days prior, all fees paid will be forfeited. *This policy does not apply to park area and shelter rentals.

Account Credits

Account credits may be utilized at a later date as a form of payment for Greeley Recreation activities, programs, and services. Credits placed on an account will be forfeited after one calendar year (365 days) from the time it was issued. Account credits will be issued automatically when Greeley Recreation cancels an activity or program. Note: Minimum participation requirements must be met or activities and programs may be canceled.

Refund Timeline

A check will be sent to the account holder and may take up to three (3) weeks to arrive at the address identified on the account.